Evaluation of the existing operations

Evaluation of the existing operations Introduction In the initial part of this report, I critically evaluate the existing operations and identify areas of improvement in the system. While undertaking this process, I have also identified some problems in the existing operations, and have suggested some approaches to overcoming them, in line with modern approaches. I have chosen to undertake an analysis of the operations of TBS Publishers Distributors for my work. Methodology The information in this assignment is largely sourced from the primary source of information. I personally visited, observed and conducted various surveys and interviews with employees, management and customers for undertaking this assignment. Various websites, journals and online materials have been researched for undertaking this work, though primary source of information is stresses more and given more significance. I have approached this whole assignment, applying the principles and concepts of Total Quality Management (TQM), i.e., through continuous assessment and improvement of the whole operations system and looking at it holistically from customers perspective, as well as demanding the consistent participation of all the stake holders involved in the continuous improvement of Quality. The Quality Circles approach and Quality Function Deployment (QFD) has also been applied/recommended to suggest resolution of quality issues that might arise while implementing TQM. Scope and introduction to the problem TBS is one of the top selling book shops in Calicut, India. During peak seasons and the launch of bestselling titles, there is tremendous waiting time for customers, resulting in customer dissatisfaction and decreased/lost customer loyalty. After detailed analysis of the operations system (explained in the later part of this report), it was found that the high waiting time for customers was due to the inefficient forecasting of demand, which also contributed to insufficient number of employees. This could be solved by non-adoption of latest modern forecasting methods, as well as integrating all the various resources of the company by implementing an advanced Enterprise Resource Planning software solution such as SAP or Peoplesoft. About the company According to its website, TBS is a leading provider of books, music, and other educational services and products in the state of Kerala in India[1]. Kerala is located in South India, and is renowned for its high literacy rate and its advancements in modern educational institutions. TBS have become one of the top book-stores and publishers in Kerala with revenues estimated to be over INR 20 million by their unique combination of customer service, innovation, efficient operations and cost competitiveness. [2] TBS is headquartered at Calicut in northern Kerala and has branches spread across Kerala in places like Kannur, Kottayam, Trivandrum and Trichur. It also has a vast network of agents across Kerala through which it distributes its products. TBS also sells office stationery, all types of lab equipments, raw materials for labs including chemicals, surgical items and apparatuses, equipment for   small industries, computer and IT components, sports   and athletic goods.[3] 80% of TBS revenues, and 85% of its profits are estimated to be from its books business alone, and hence this piece of my operations management work focuses on the books business alone, and whenever a specific shop location has to be mentioned, the main bookstore of TBS at Calicut is taken as reference.[4] Total Quality Management (TQM) TQM helps in the delivery of highest quality standards and the subsequent increase in operational efficiency and effectiveness. Thus, TQM constitutes the following: strategy implementation, plans and operational strategies for bringing together all the relevant practical quality control methodologies (Quality Assurance, Reliability Analysis, Statistical Quality Control, Random Sampling Inspection, etc) with the entire organisational mechanisms encouraging the consistent and continuous quality improvement. TQM concentrates in the entirety of the whole system and not just in its individual parts. Failure could be caused by various factors such as culture clashes/shortfalls, teamwork related issues, leadership and management issues, HR related issues, individual motivation issues and employee commitment issues, and other psychological and social issues as well as skills shortage or inadequacies of technical manpower and equipments.[5] Under TQM, customer is the primary focus, and every aspect of improvement is to be seen from a customers perspective. A holistic approach is used from an overall organizations perspective, and the customers are the most crucial and focus point of the whole approaches, and they are treated as the vital component of the whole operations. All stake holders must work together to achieve its objectives, i.e., a holistic approach with customers as the focal point, and involving all stake holders of an organization. Thus empowerment of employees as well as their team work is very critical for this approach to succeed.[6] Customer Satisfaction Survey According to David Garvin, eight characteristics that customers are interested are the following[7]: Since Customers are the central focus of TQM, a customer satisfaction survey was conducted with a sample size of 250 customers based on a survey questionnaire, to find out what matters most to the customers. In this survey conducted to evaluate the above parameters, it was observed that Features and Performance were the main lagging indicators, and there was much scope for improvement in these areas. The following chart demonstrates the customer satisfaction index (out of a total score of 10), the blue being the present score and red showing the areas which has scope for improvement. Analysis of Operations Processes under consideration The operations of TBS was analysed using the concepts of TQM (Total Quality Management). TBS could be categorized into a mass service business, with high capital investment and high volumes, medium variety of service offerings and low level of customization for its customers. The basic business proposition of TBS is that of a service provider of quality books and other services from the publishers to the potential end customers (Figure 1). TBS business can also be classified as a service business involving both Transformation of Place and Transformation of Ownership operation. Transformation of place because this business involves a great amount of storage and transportation, and Transformation of Ownership because it involves the change of ownership from TBS to the end customer. The Value Generation Process / The role of customers in the system Applying the principles of Total Quality Management (TQM), the customers play a major role in TBS business since the business of educational services in Kerala is highly competitive, with a lot of small bookstores and a greater competition from pirated books market. There is usually no intellectual property rights or exclusivity agreements, and hence almost all leading book stores in this market offer the same product services. However, TBS has managed to have a competitive positioning in this market, by ensuring a loyal customer base. By helping end-customers buy magazines, lab equipments, CDs, books and other educational items, in a very straight-forward and effortless method, TBS generates value for its end customers. Again applying the principles of TQM, for any efficient organization to succeed in the long term, they must offer a bargain for both itself and the customer. This bargain in this case, could be explained in figure 2: The value generating model could be characterized by the five key tenets (Figure 3) as per the model of service management system[8] by Normann. Applying the principles of TQM, it can be seen that People, Systems and Processes should work in perfect harmony with each other, under a conducive culture, effective communication and excellent commitment from all stakeholders, as described in Figure below: Market Segmentation The demographics of end customers of this educational market segment transcends across occupations, genders, ages and financial conditions. The key distinguishing feature is the need of these end customers for TBS educational products. By applying the principles of TQM, in my observations, it was found that the categories of customers that shop at TBS are (figure 3): Service blue printing technique[9] By using the service blue printing technique[10] of Zeithaml Bitner (2003), the following process maps in the next few pages demonstrates the various buying flow map of TBS various customer segments. The various type of customer segments found were: Focussed Customers Topical Customers Unfocussed Customers These are explained in detail in the next few pages. Focussed Customers these were customers who knew precisely what product they would like to buy, seek advice from the customer service personals on its price and stock availability and then make the buying decision. These customers usually only bought the precise product they came looking for, and would spend very little time in the store. The frequency of purchases made by this segment of customers were found to be very high, compared to the other two segments. Topical Customers these were customers who were interested in particular topics. However, they usually are not aware of a specific title/product. They would directly go to the appropriate section of the store, look at various titles under that topic and the various offers etc, and finally make a decision on which title /product to buy. The frequency of purchases made by this segment of customers were found to be lower than Focussed Buyers, though much higher than Unfocussed customers. Unfocussed Customers These were completely random customers, who came to the store without having any plan on which title or topic to buy. They would randomly go through various sections of the store, and make impulsive purchasing decision. The frequency of purchases made by this segment of customers were found to be very low, compared to the other two segments. Service Concept Applying the principles of Total Quality Management (TQM), the service concept of TBS can be classified based on the identified customer segments into Core services and Peripheral services Core: a. Location vital for any book store. TBS in Calicut is situated very close to a busy bus terminal and a leading supermarket, thus making it a very convenient and accessible spot for customers. b. Information counter/desk it is very essential and important because it helps TBS customers make decisions on which CDs, books or other educational products they need to buy, its location in the store and its inventory status. c. Variety a vast number of different services and books are offered at each TBS store, helping customers select their based on their individual preferences. d. Customer care facility    TBS offers excellent customer care facility to serve their customers. For this, they employ: e. Ease of reading/browsing The store layout has been carefully designed in such a manner that the customers can search efficiently and effectively e.g. adventure books by author, Playstation CDs by release date etc. Peripheral: Posters, Newsletters and other communications helps to enhance TBS visibility and information services by providing helpful information to customers. Sofas TBS always encourage customers to spend more time in their stores. They have realized that, more time customers spend in the book store, the more they purchase. Sofas are provided inside the store for reading the books in comfortable areas. Internet Connectivity There is Wireless Internet (WiFi) inside the TBS stores, giving additional revenues to TBS. It also attracts a lot of new and potential customers to the stores, especially travelers and tourists who want to access the internet. Coffee shop inside the stores Customers use this additional facility as it enables them to spend more time inside the store by having some refreshment during or after shopping. This facility also attracts potential new or future customers to the store. Delivery System In line with the principles of TQM, for delivering maximum value to its customers, TBS has designed and implemented a delivery system which is sketched out in Figure 4. The main components of this system include: For catering to ever changing customer needs and demands, TBS has ensured that it maintain many distinct layers of inventory. In each store, a back-office inventory is always maintained, to ensure availability of much demanded books, whose availability is important to prevent lost sales); also local warehouses are also maintained, enabling TBS to ensure that realistically fast-selling books are available in a timeframe of a maximum of 2 days; a central warehouse is also maintained to ensure that specialized books are stored, for those books that end-customers usually have to wait up to a maximum time frame of 5 days. TBS views inventory as both an asset and an insurance/guarantee against fluctuating demand, which is common in this turbulent market. However, the large amount of inventory at any point of time in their supply chain costs a lot for TBS, including: Physical/Geographic location: This is a very important factor of its business, because TBS relies primarily on end customers who visit its stores. With more customers visiting its stores, the more probability of sales. Also, it was observed that many new customers who primarily visit the stores coffee shop become buyers of TBS other product offering. TBS has a characteristic store plan/layout system, in which titles are grouped into topic (history, economics, politics etc), category (Posters, Blue-rays, books etc) and genre (comics, film etc). TBS also has different parts for specials such as new arrivals, offers/sale etc. to help customers. In addition, facilities such as sofas, coffee shop within the store, clean premises including passenger lifts and toilets. Also, other intangible factors such as a bright   and open atmosphere, large passages, passenger lifts and meticulously designed and implemented book-organization helps make it a comfortable experience for end customers. TBS has always ensured that good relationships with their vendors, suppliers, and publishers are maintained. This ensures more author visits, timely availability, higher priority treatment for new releases, and excellent price bargains from these vendors/publishers. Critical Evaluation of TBS operating and service delivery system For measuring the true most important strengths of TBS operating and service delivery system, it has to be assess at different levels: Based on my personal observations of the TBS bookstore and the feedback obtained with the interviews and interactions about the different kinds of customers who frequent TBS, the effectiveness of the operations management system could be evaluated by the following main criteria: a. Variety:   TBS end customers demand a vast variety of products including Books, CDs and magazines, and variety inside each of these categories as well. Hence, TBS has to ensure a right mix of volume as well as variety of CDs, magazines and books. TBS does not have a demand forecasting system right now, and hence it is very difficult to make any reasonable and accurate forecasting of demand in the near future. b. Availability: The buying decision of any customer is highly dependent on the ready availability of the product. In case the product they are looking for is not available, it is possible that the customer might buy it from its competitors. This is especially critical because TBS stresses a lot on customer retention and loyalty. c. Customer service experience: The customers overall experience in the store has to be pleasant, and is a very important factor. TBS ensures the availability of different ranks of customer-care service staff, who are well versed with specialist knowledge. Each of them serve about 6-7 customers/hour, and each customer on an average spends 6-10 min at the customer-care counter. TBS provides extra facilities such as a coffee shop, sofas, very clean wash rooms, baby feeding rooms and toilets. It was observed that almost 30% of the customers visit the coffee shop on course of their shopping experience in TBS. d. In-store promotions: These include promotions such as buy 1 get 1 free, festival celebrations, discounts, celebrity visits and authors book signing events. During my observation for two hours (2-4pm on a Saturday), 25 in 92 customers opted for a book which was under the promotions section. e. Purchase quantity per customer About 35% of customers purchased a minimum of 1 Magazine/CD/book. As described in Figure 6, we could plot a matrix to identify the various type of customers based on the amount of time they spent in the store, and the number of purchases they made. TBS uses this matrix to identify the most profitable high value customers as well as the least profitable unprofitable customers. The operational efficiency of the system determines the long term success of a business such as that of TBS. This could be evaluated and measured in various ways: a. Inventory flow is crucial for a fast-moving business such as educational books. Success is not defined by the quantity of books stocked in each store. But, how fast the product is transferred from the supplier/vendor to the end-customer determines the ultimate success of the business rather than finding the total number of books stocked. b. We must remove any bottlenecks that are there in any operations system. In the case of TBS, the main bottlenecks identified are: Bottlenecks in Supplier stage It is difficult to obtain enough quantities of some best seller books (especially those around which a hype is created even before the launch) from the supplier, as they are sought after by all book sellers, thus resulting in lost sales. This is the case especially during the initial launch of books (Eg: Harry Potter books). Bottlenecks in in-store Queuing system Customers are very demanding it terms of the time they spend in a queue in a shop, due to the fast lifestyles and increasing availability of online book shops. During my observations, it was found that the average dispensation time for each end-customer was 1.5 minutes, and the average queuing time was 6-8 minutes. Bottle neck in Customer care desk Customer satisfaction is very important in a highly competitive business such as book stalls. Any lack of customer care personnel, or the quality of service offered, could result in lost sales. The number of customer care personnel in TBS was limited during peak hours, and each customer during peak hours had to wait for an average of at least 3 minutes before he/she got some kind of help/support. c. Inventory Forecasting In the books business, it is crucial to effectively forecast demand and manage an optimum level of inventory in the whole system, i.e., both in-store and in warehouses. It must be able to predict much in advance, the expected peaking of sales (for eg: Cake cooking books during Christmas season or sports magazines during the time of a major sports event). TBS does presently this by using a multi-stage inventory, and promotional free home delivery offers during such peak periods. Suppliers as well as buyers possess enormous amount of power in the educational book industry. To have a profitable business, the books selling companies sign prior long term agreements with different stakeholders: a. Contractual agreements with publishers The negotiations with publishers are centered around the following areas: b. Business factors Book stalls has to consider other factors such as employee salaries, cost of maintaining the stores, the annual rents etc. The success of TBS depends heavily on the commitment and performance of its employees, both in-store employees and warehouse employees. The following considerations are needed : A major book shop like TBS requires many types of personnel for manning the various department inside the store such as administrative, billing, marketing sales, commercial, Human Resource Management and Inventory Management etc. TBS employees work in triple shifts and at any point of time, employs 13-17 employees inside the store, and during peak hours the number of employees can go as high as 20. b.  Ã‚   Employee Training Employee training is expensive, and it costs time, effort and money for TBS. To ensure that employees are working to their maximum efficiency, they have to be trained need to be ready to handle the high standards expected of them. c.  Ã‚   Efficiency The efficiency of staff has to be monitored continuously, and this could be done by measuring various parameters such as average time per customer, average time to fetch a book, number of positive customer feedbacks, etc. The largest customer who contribute maximum to the bottom line of TBS was found to be the unfocused buyers. Hence, it is imperative that TBS tries to get more of this customer segment to visit their store, and make them spend more time in-store (time spend in the store has shown strong correlation to the purchasing decision). I would like to recommend the following changes, in line with principles and practices of TQM and Quality Function Deployment (QFD), with the primary focus on customers and continuous quality improvement respectively as their goals. 1. Establishing an Enterprise Resource Planning (ERP) solution To effectively have a holistic and total approach as envisaged by TQM, I recommend establishing a companywide Enterprise Resource Planning (ERP) solution such as SAP or PeopleSoft. This system will integrate all the sub systems of TBS such as Inventory Management, Inventory Forecasting, Billing, Logistics, Human Resource Management, Marketing, Customer Service, Information Management etc. For instance, under the inventory management module, if the stock(inventory) gets below a particular amount (counters set in advance), the system will automatically place the orders for additional stock from the publishers/suppliers. 2. Suppliers could also be given access to the stock levels of each store, or when the customer places a new order, for their particular products. Thus the principle of Just In Time (JIT) inventory management is also implemented. By implementing this system, the waiting time in-store could be reduced drastically resulting in better customer satisfaction. Also, information and orders can be placed/obtained at any place, or customers in remote locations could order and gift products to their friends in Calicut, by ordering online as envisaged by TQM. Delivery system demand forecasting before implementing ERP system 3. Improvement in online/web presence There are a lot of customers who visit the physical TBS store, however this has created bottlenecks in the system, especially in terms of billing counter and customer care desk. This has translated into customer dissatisfaction, and hence applying the principle of TQM, I recommend establishing a full-fledged, easy to use website, where customers can view the books, preview its pages, and make an order using debit or credit card, and have the book delivered at home. The delivery and payment mechanism could also be made flexible, such as reserve and pick-in-store, cash-on-delivery etc. Thus the principle of Total Quality Management is applied effectively and efficiently. 4. Loyalty Programs On top of the in-store customer experience and promotions, TBS should also offer loyalty programs (eg: Reward/Discount cards) to reward and promote repeat/high value customers. 5. Starting a DVD/CD/Blueray rentals section instore. The number of customers switching from Books to CDs and DVDs are increasing. Since, we are renting them, customers would come back to return them possibly resulting in future sales. It must be linked both to the online presence of TBS as well as to the ERP solution to be implemented. Thus, customer satisfaction could be improved because they can get all necessary related products from the same roof. Thus, the prime objective of TQM can be successfully satisfied by meeting the demands of customers and making them satisfied. 6. Increase the number of customer-care service personnel Non availability of personnel or high waiting time for customers in the customer care results in immense customer dissatisfaction, and lost customer loyalty. These have a long term effect on TBS brand and customer perception. Thus, this will ensure that Quality Function Deployment (QFD) objectives are also met, and could save TBS considerable amount of money that would have been lost due to bad quality. Simple changes such as installing a ringing buzzer in the counter could potentially resolve these issues. 7. Modern Billing Self-Desks These days, customers are becoming increasingly sophisticated and comfortable with modern technology. They can without difficulty self use a Radio Frequency ID (RFID) billing self-desk by their own. Thus, savings on Human Resources as well as decrease in waiting time for customers can be obtained. 8. Well qualified and personable support personnel Staff must be well aware of the locations of various titles, and should be passionate about the products they are dealing with. They must be extremely patient, and hospitable. Staff must be always be well dressed and hygienic, and if they are not, it could result in a bad customer experience. By applying the concepts of Total Quality Management (TQM) and Quality Function Deployment (QFD), we can provide immense value to customers, and drastically improve their satisfaction levels, at the same time providing value to us as well. I recommend, primarily the implementation of an ERP (Enterprise Resource Planning) solution that will holistically and totally look at and improvise all the different components of the service delivery system. Customers are the key focus, and priority is given for Do-it-right-the first-time approach, rather than rectifying after a problem arises. Thus by implementing the suggested recommendations, the operational profitability of the firm should increase. [1] http://tbsbook.com/About.php (accessed: 22/01/2010) [2] http://tbsbook.com/About.php (accessed: 22/01/2010) [3] http://tbsbook.com/About.php (accessed: 22/01/2010) [4] Estimates, based on Personal Interviews with Management of TBS [5] RDI Online Course Materials for Operations Management [6] RDI Online Course Materials for Operations Management [7] Garvin, David Competing on the Eight Dimensions of Quality, Harvard Business Review, December 1987 [8] Richard Normann (1991), Service management: strategy and leadership in service business, Wiley (1991) [9] Zeithaml, Valarie A. and Mary Jo Bitner (2003), Services Marketing, International edition New York: McGraw Hill, third edition [10] Zeithaml, Valarie A. and Mary Jo Bitner (2003), Services Marketing, International edition New York: McGraw Hill, third edition

Sculpture and Ralph Hicks

It's a cold and overcast day in February and a man sits alone at a park bench, at the Dotted Sculpture Park. He watches as the river splashes aggressively about, caused by the strong wind blowing that day. Perched above him on the top of a hill just a few feet from the road, sits a large-scale sculpture called â€Å"Salutation†, by Ralph Hicks. Standing only 6 feet tall, it's original conception called for the sculpture to have a height 30 feet and be placed at five of the major entry. Pays leading into Toronto.They would have welcomed visitors entering the city, if Toronto had won the bid for he 2008 Summer Olympics. On the first visit to Salutation, the lack of sun casts a shadow on the face as it bends forward and faces down, displaying a feeling of sadness. Shaped from metal and grey in color, the sculpture seems to reflect a feeling of submissiveness on this dark winter day. Its block-like smooth texture contrasts to the nature surrounding it, but offers balance with its simplistic lines and movement.The large size does not intimidate, but rather holds a lonely tone, reflected by the days weather. The use of lock like pieces allows for a childlike appearance and its rounded corners allow the installation to feel friendly. If the structure had contained sharp corners with a combination of grey color and metal exterior, it would have projected hard lines and been unwelcoming. Though it appears Hicks motive for its location was to greet people as they drove by, I have to question that decision.Salutation is not only misunderstood but also neglected by motorists who do not have the ability to interpret the meaning of the piece. Neither did it receive much attention from the pedestrians walking below. The riverside path is located at the bottom of the hill and by observing a few walking bye, they did not look up towards the sculpture once. The visitors attention seemed to be directed at either the river, the other sculptures, the skyline or themselves. T hus placing more emphasis on the loneliness the piece portrays.Another visit to Salutation with the morning sunrise reflecting upon it, did deliver a more cheerful feel. But the loneliness still lingered from the prior visit and now it's as if it was smiling but still disguising the sadness within, as many go about their days and do. The sculpture with its rhythm of playfulness and kindness, puts a smile on your face if you allowed it to. Salutation has no reference to gender, age or race and in that way it transcends and relates to all. It faces east, as if to greet the morning sun and take on the day.Later as the sun sets behind it with it's head bowing down, one feels a sense of it speaking and silently saying, â€Å"goodbye† and â€Å"well done† at the end of the day or a long Journey. A metaphor for life, from dawn till dusk. The salutation action is an attitude of respectful courtesy, which is conveyed through a human form. Salutation the sculpture by Ralph Hicks , assembled with the simplicity of irregular blocks, conveys a commanding presence and attitude. As it bows its head to passing travelers, Hicks tells us little about the model, providing no indication of race, social class or gender.Salutation is indiscriminating to viewers and offers the same greeting to all. Born in London, England in 1941 Ralph Hicks moved to Toronto at the age of 26. He first developed an interest in sculpture while still a student after seeing large-scale bronze sculptures by Roding, Liaise and Matisse at New Work's Museum of Modern Art. Hicks graduated from the University of Bristol and Harvard Business School and worked in the marketing and management field till 1996, where he then committed full time to his current passion of sculpture art.He works out of a studio he built in Mule Hills, Ontario and spends his summers carving stone outside, and works with other material in the studio during the colder months. Hicks designed art with a variety of material su ch as, soapstone, limestone, wood, bronze, traditional plaster, polished aluminum rod, clay and even whimsical vinyl tubing. A lot of his work is tone carving that requires power tools to do the bulk of the work, but obtaining the final finish is the most time consuming part of the process.Hicks designs large-scale pieces because he feels size has impact and public installations are seen by many people and that's rewarding to him as an artist. He creates sculpture for his own satisfaction, but what makes him happiest, is when he hears how a completed piece makes people feel. With his art he has no rules and that's what makes it exciting to him. Salutation is Art, and Art is Salutation with simple cuboids who gives away little information, acknowledges your presence with a friendly bow and asks nothing in return, but causes a lasting impression.

Life After Essay Topics for Grade 3

Life After Essay Topics for Grade 3 A conclusion is, without doubt, the most crucial portion of the argumentative essay as possible either support the fantastic impression or destroy it entirely. Likewise, it has to be logically complete and express a particular idea. Each question has a brief phrase with a single word underlined. See more a time when you've been lost. Thinking up good narrative essay topics sounds like it would be somewhat easy, but it isn't as easy as you might think. After reading the passage, then you will listen to a lecture on the exact topic. As tempting as it might appear to skip past the extra info and go right to the list of persuasive essay topics, don't do it. At times you might require some expert help with argumentative essay topics. The lecture follows the exact pattern, with the key points matching up with the principal points in the reading passage. Revision is an essential skill for writers. The revisions are unquestionably free! If you discover that the writer did not provide precisely what you expected, request a revision, and we'll make the corrections. The debut of each written work ought to have a very clear thesis statement or argument. It is a good idea to steer clear of argument essay topics on moral issues because they don't support logical discussion. To make certain you will see a complete answer to every question, we've got a support team that is always online. A seasoned professional will make an error-free assignment very quickly and can help you boost your grades. Write about why you would like to do it and why you ought to be allowed to do it. Students lead busy lives and frequently forget about a coming deadline. In some classrooms they can order copies of other classmates' books. To get a good grade on the project, they need to think of an interesting topic. If they are going to be prepared for college and career, they must be able to effectively read, write, and verbally exchange subject-specific information at every grade level. The Downside Risk of Essay Topics for Grade 3 A writer could also opt to introduce different possibilities, for example residing in a massive country town that may have the advantages of city and rural life. Imagine one are usually a new superhero. Create some kind of narrative approximately your present-day superhero advantages and even the easiest way you really work with them. Have you got any essays For instance, some folks really hate spiders. Writing about the reason and effect essay topics connected to the school's popularity or surviving the initial year in college might be fine to grab the interest of your peers. Our crew of writers who provide this sort of assistance will be pleased to earn a job-winning resume for you. Write about your favourite sport. Conclusion Water is crucial for the existence of the mankind. Introduction Water is derived from several sources. It is the most common liquid found on our planet. Usually, this sort of an essay stipulates a coherent stream of suggestions to demonstrate that one paradigm is more valid than the other. It doesn't make a difference to us, whether you're too busy on the job concentrating on a passion undertaking, or simply tired of a seemingly infinite stream of assignments. The lecture might incorporate information that isn't regarding the reading. The reading passage might or might not have a different viewpoint from the lecture. What Is So Fascinating About Essay Topics for Grade 3? There's, clearly, a limit on the variety of pages even our very best writers can produce with a pressing deadline, but usually, we can satisfy all the clients seeking urgent assistance. The sender's address should be located at the peak of the webpage in the middle or at the very best right-hand corner. You might also get in touch with your writer to supply some excess recommendations or request information regarding the order's progress. Compile an amazing narratives, plus several other forms of questions!

The Boko Haram Group On The Nigerian Economy - 2325 Words

1.0 INTRODUCTION In recent times, Nigeria has attracted significant global attention as a result of the on going Boko Haram terrorism actions. With Nigeria being one of the most populous country in West Africa there is bound to be religious and political tensions which in turn breeds political violence. The Boko Haram group is the first insurgent group in Nigeria to be classified as a terrorist organisation by the United States of America and it Allies (Akpan, F et al: 2014). From their radical emergence in 2009 up till date, the country has suffered vulnerability to terror, criminality and instability, starting in 2010 with a retaliation attack for the death of their leader Mohammed Yusuf. The sect further intensified their activities in 2011 with the bombing of the Police headquarters in Abuja the capital city and the UN headquarters also in Abuja. All these attacks left a lot dead and a whole lot more of people injured and displaced. This dissertation investigates the effects of the Boko haram gr oup on the Nigerian economy and how this in turn has brought about a domino effect of instability in the country. In this study, the use of mainly library research shall be used to trace the sequence of Boko Haram crisis faced by the State. What exactly is terrorism? This word has been so incorporated into our daily lives, with the media every day reporting on act of â€Å"terrorism† or the other. Terrorism is often labelled as acts of violence that is against the society,Show MoreRelatedThe Violence Of Boko Haram1129 Words   |  5 Pagesday, night after night, our world keeps getting even more dangerous and we don’t seem to notice. On April 14, nearly 300 Nigerian girls were abducted from their school. We cannot even imagine their darkest fears or the pain they are going through with the Boko Haram terrorists who took them. Boko Haram is a group of Nigerian terrorists ruled by a man named Abubakar. Boko Haram stands for â€Å"Western education is sinful†. But we can imagine how their parents and family are feeling. The abduction of theseRead MoreThe s Education Crisis : Boko Haram Targeting Schools1114 Words   |  5 PagesCrisis: Boko Haram Targeting Schools, Teachers, Students Is Devastating Africa s Largest Economy† from International Business Times, December 2015 analyzes the aftermath of Boko Haram’s neverending actions of destroying local schools, communities, and families. Winsor’s critical observations lead into how Boko Haram’s effect on education will impact Nigeria’s– a newly industrializing country– already slowing economy. As Winsor condemns Boko Haram for its actions, she displays the victims of Boko HaramRead MoreNigeria: The Giant of Africa Essay1783 Words   |  8 Pagescarry a big stick. Islamic terrorist group, Boko Haram, which operates in the northern states of Nigeria, has arguably gained control of the area and has incited fear in many of northern Nigeria’s citizens. Violence has spread like wildfire in parts of Nigeria, and people are asking, â€Å"is Nigeria capable of dealing with an insurgency of this level?†, and â€Å"If Nigeria is being significantly threatened by a group as loo sely organized, but as deadly, as Boko Haram, what chance do we have to contain anRead MoreBoko Haram : A Serious Problem1628 Words   |  7 Pagesin major towns and cities spread across the country. The major religious terrorist group, Boko Haram, has caused chaos in these areas causing substantial damage in the regions over which they have gained control. Boko Haram militants have taken over a majority of the regions in the north and declared their own version of Islamic law. In the delta region sitting directly off the coast of Guinea, armed militant groups have waged war against the government due to economic grievances. These events haveRead MoreThe Conflict Between The Muslims And The North1361 Words   |  6 Pagesfrom Sahel to the Atlantic coast, started the main cause of conflict between the Muslims and the Christians. It led to political disagreement between the two major religions in two separate regions of the country. In the years 1947 to 1959, the Nigerian leaders came together to try to come to an agreement to resolve the political and religious conflicts between the north (Muslims) and the south (Christians). Christians believe that if Nigeria is governed by Muslims, they will try to islamize theRead MoreNigeria s Economy And Natural Resources Essay1592 Words   |  7 PagesIntroduction Nigeria is the most populated country in Africa and the seventh most populated country in the world. It has the 20th largest economy in the world with a $500 billion to $1 trillion Gross Domestic Product (GDP) with an emerging market and large oil and limestone natural resources. This is significant knowing that limestone is a mineral source that is used in most products you use every day including paper, bottles, paint, building supplies, and food. (WIKIPEDIA, 2015) Through maximumRead MoreThe Impact of Boko Haram Insurgency on the Political Economy of Northeastern Nigeria1666 Words   |  7 PagesIMPACT OF BOKO HARAM INSURGENCY ON THE POLITICAL-ECONOMY OF NORTHEASTERN NIGERIA, 2009 TO 2013 Introduction Nigeria is politically divided into six geo-political zones; and is religiously divided between the Christian south and the Muslim north. The northeast geo-political zone belongs to the Muslim north. This economically backward zone comprises of Adamawa, Bauchi, Borno, Gombe, Taraba and Yobe states. The zone is home to Boko Haram terrorist group officially called JamÄ ÃŠ »at Ahl as-Sunnah lid-daÊ »waRead MoreNigeria And Its Impact On Nigeria1753 Words   |  8 PagesGuinea. Current President Muhammadu Buhari took power in 2015 but has been involved in Nigerian politics since the 1980s. His insights and experience really add power to his speeches when he comes out to address the issues his country is facing. The problem that Buhari has discussed often in recent years is one many other countries in the world are currently facing: how to deal with small, guerilla style terrorist groups. For Nigeria this is not just a security problem, it is an economic problem and, mostRead MoreBoko Haram - Location And Duration1794 Words   |  8 Pages Location and Duration The Boko Haram conflict is currently taking place in Nigeria, with some minor ongoing activity in western Chad, southeast Niger and northern Cameroon. Though the group is concentrated in the northeastern states of Borno and Yobe in Nigeria, its influence has spread throughout the country. The current insurgency officially began on July 26th, 2009, and while Nigerian President Muhammadu Buharu declared the conflict ‘technically’ over in December 2015, the violence continuesRead MoreImpact Of Boko Haram On Economic And Social Activities900 Words   |  4 PagesOMONIYI YINUSA THE IMPACT OF BOKO HARAM INSURGENT ON ECONOMIC AND SOCIAL ACTIVITIES IN NIGERIA Boko Haram is an affiliated branch of the Islamic State (ISIS) of Iraq and the Levant. It has been performing its atrocities in Nigeria since 2009, during regime of Dr Good Luck (Past President). The name of the group means Western or non-Islamic education is a sin. The group is active in the northern part of Nigeria, and their primary objective is to impose Islamic law as the only law in Nigeria. The